Coaching Policies

Coaching sessions are scheduled in advance and reserved specifically for you.

For clients enrolled in the 30-Day Metabolic Reset, your first coaching session serves as both your kickoff session and planning session. During that call, we will schedule your remaining three weekly coaching sessions to ensure consistency and momentum throughout the program.

For clients enrolled in the Own Your Journey Coaching Program, future coaching sessions are typically scheduled during each coaching call. This allows us to maintain a consistent rhythm and ensures your sessions are reserved in advance.

All coaching sessions are conducted virtually via Zoom unless otherwise agreed upon.

I understand that unexpected schedule changes can happen.

If you need to reschedule a coaching session, please provide at least 24 hours' notice whenever possible. Rescheduled sessions are subject to availability.

For clients enrolled in the 30-Day Metabolic Reset, any rescheduled session must take place within the same program week. Because the program follows a structured four-week timeline, sessions cannot be moved into a future week or beyond the 30-day program period.

For example, if your scheduled session falls on a Monday and you are unable to attend, we can reschedule it for another available time later that same week. However, the session cannot be moved into the following week.

The 30-Day Metabolic Reset concludes at the end of the 30-day program period, and unused sessions do not carry over beyond that timeframe.

For clients enrolled in the Own Your Journey Coaching Program, coaching sessions may be rescheduled based on availability. Because sessions are scheduled approximately every two weeks, clients are encouraged to reschedule within the same two-week coaching cycle whenever possible.

The Own Your Journey Coaching Program is designed to be completed within six months. While occasional scheduling adjustments can be accommodated, coaching sessions and support must be used within the program timeframe and cannot be extended indefinitely beyond the scheduled program end date.

If a coaching session is missed without notice, the session will be considered forfeited and cannot be rescheduled.

For clients enrolled in the 30-Day Metabolic Reset, missed sessions cannot be carried over beyond the program end date. Because the program is designed as a structured four-week experience, all coaching sessions must be completed within the scheduled 30-day timeframe.

For clients enrolled in the Own Your Journey Coaching Program, occasional scheduling conflicts can typically be accommodated within the duration of the program. However, repeated missed appointments may impact progress and coaching outcomes.

Clients enrolled in the 30-Day Metabolic Reset and Own Your Journey Coaching Program have access to between-session support through the Practice Better messaging platform.

This support is intended for questions, clarification, accountability, and guidance related to your coaching program and implementation of recommendations.

While I strive to respond as promptly as possible, please allow up to 48 business hours for a response. Messages are reviewed during normal business hours and responses may be delayed on weekends, holidays, or during planned time away.

Practice Better messaging is not intended for urgent medical concerns or emergencies. If you are experiencing a medical emergency, please contact your healthcare provider or emergency services immediately.

The 30-Day Metabolic Reset is a structured four-week coaching experience and must be completed within the scheduled 30-day program period.

The Own Your Journey Coaching Program is designed to be completed within six months of the program start date.

Unused coaching sessions do not carry over indefinitely and must be used within the applicable program timeframe unless otherwise agreed upon in writing.

Payment in full is required prior to the start of any coaching program unless otherwise agreed upon in writing.

Program fees must be paid before coaching services, resources, or program materials are provided.

Sandra Adams Wellness reserves the right to update pricing, payment options, and program fees at any time for future enrollments.

Due to the personalized nature of coaching services and program materials, all sales are final.

Refunds will not be provided for completed coaching sessions, unused sessions, digital resources, Continuous Glucose Monitors (CGMs), or program materials.

Clients are encouraged to carefully review program details and ask any questions prior to enrollment to ensure the program is a good fit.

By enrolling in a coaching program, clients acknowledge their commitment to the program and understand that results are dependent upon their participation and implementation.